Frequently Asked Questions

Based in our Los Angeles headquarters, our Customer Care Team is here to help. You can reach us by email at info@g-loves.com.

We're here to answer any and all questions so you can look and feel your best. The G-Loves Team knows our brand inside and out and is equipped to advise on sizing, fit and feel, shipping, orders, product information, etc. The below FAQs are some common concerns of our clients.

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Product Care

Please treat your G-Loves like you would any other article of workout clothing and clean them after every workout to keep them looking brand new and to avoid smelly bacteria buildup. 

We cannot stress the importance of regularly washing them enough. We made our gloves out of neoprene (wetsuit material), which is easy to wash. We recommend hand washing your gloves in dish soap (Dawn, Cascade, Palmolive, etc) and cold water or wash in a lingerie bag with other like colors.

DO NOT put gloves in the dryer. Lay flat to dry after washing.  They will dry in a few hours.

If you clean your gloves after each use, they will remain odor free, bacteria free, and stay looking newer longer. Sweat attacks materials and breaks them down. They will get stinky if you don't wash them. Just think of it like cleaning your socks. You wouldn't leave your socks in your gym bag and reuse them the next day without giving them a proper wash, would you?

If you have neglected to wash them until now, in order to remove odor, please soak the gloves for 30 minutes in a solution of 1/2 cup of Febreeze or baking soda in 2 quarts of water. The Febreeze will neutralize the odor.

If you are looking for a holistic/non-chemical cleaning method, please try this method that has been tested and proven to work:  Mix 1/2 tablespoon of castile soap with 3-4 drops each of lavender and tea tree (melaleuca) essential oils. The natural antiseptic properties of the oils work great and the gloves smell really good after.  With no chemicals to absorb into your skin for the next wearing. 

The wrist wraps should be cleaned with soap and cold water in the sink.  Lay flat to dry.

If you decide to put them in the washing machine, please make sure to fold the velcro on itself or better yet place them in a lingerie bag so that it doesn't snag anything that goes in there with them. Be sure to use cold water and lay flat to air dry.

Returns, Exchanges & Warranty Policy

We proudly stand behind the quality of everything we sell and hope you're happy with your gear. Online purchases can be returned or exchanged for 60 days from the time of purchase. Items can be returned via the post. There is no problem returning for a full refund or exchanging your G-Loves for a different size or color. All items returned or exchanged must be unused and unwashed. Please follow the below steps:

  • Send us an email at info@g-loves.com to let us know that you would like to exchange/return your item(s) so that we may check to see if we have what you are looking for in stock.
  • Return shipping is absolutely FREE. We will email you a pre-paid return label. 
  • All we ask is that you send the items back to us in the condition you received them, which is unwashed and unworn.
  • All hangtags must be attached to the garment and proof of payment must accompany the return.
  • All garments are subject to inspection. If the product has been used, there will be a 25% restocking fee deducted from your refund.
  • Once your return is received and inspected by our team (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.


If you are an international customer, please send all exchanges and returns to our factory address:

G-Loves
1630 Naomi Ave
Los Angeles, CA 90021

 

Dear Fitness Fashionistas,

We proudly stand behind the quality of everything we sell and hope you're happy with your gear. We are dedicated to providing superior protection, fashion, and functionality for women. We seek to empower your workouts!

All of our branded products are covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship for the lifetime of the product.

The gloves are designed to be very functional. This means they are not fabricated with indestructible steel or iron. Our gloves are made of materials that allow you to feel the machines and make a mind/body connection. To accomplish this, the materials are lightweight and flexible. The fabric in which the gloves are made out of, neoprene, takes the beating your hands would normally endure. The threads are pushed to the max and absorb forces in all directions when you workout. The grip allows you to work harder by focusing on the task at hand and not slipping around on the machine thereby making each workout more efficient. 

We equate this type of wear and tear product with running shoes. The treads wear down and the materials start to break down with repetitive use and abuse. Abuse your foot isn't taking. Same idea applies to the gloves. Unfortunately, these accessories we love take a beating as the material is absorbing all the forces created from lifting, pushing, pulling, sweating, etc ------ which are very mighty. 

With that said, there are extenuating circumstances. It is our goal to please our customers and we would be happy to review any issue or complaint you may have. At G-Loves, we stand behind all of our products. If your product has a material or workmanship flaw, we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will by charged for return shipping. It is upsetting when products become worn down over time, but this is normal for this type of product. You have worked out very hard by being dedicated to the art of working out and your gloves show all of that. Be darn proud. Your gloves have been there for you and have given you their best. We are honored that you have chosen G-Loves and want to hear from you so that we can resolve any problem and keep you working out happy!

Lift and Love,

Hedda Royce

CEO of G-Loves

 

Important:

Inconsistencies may be present in the glove. This is natural due to the fact that this product is handmade and customized. We do our absolute best to give you the highest quality print, sewing, and grip possible.  These variances in no way affect the quality of our G-Loves.

Shipping Policies

We ship via USPS First Class with tracking within the USA.  All orders placed in the USA qualify for FREE USPS First Class shipping.

 

If the free shipping method will not make it in time, you have the option to upgrade your shipping to USPS Priority or USPS Priority Mail Express at checkout.

We ship via USPS First Class International with tracking in Canada and outside of North America. The USPS does not provide tracking outside of Canada and North America. Due to this, your parcel will be tracked until it leaves the United States. A standard shipping fee applies to all orders and returns. You have the option to choose USPS Priority Mail International and UPS Worldwide Expedited which do provide tracking outside of the United States.

Your gear will be processed and shipped within two business days of the order being placed. Please note that standard international shipping fees do not include taxes or duties and they may differ depending on your region. 

We're unable to supply estimated duties and taxes as this information will vary by country. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.

We understand that when you make an order, you want your gear as quickly as possible and at G-Loves we do our best to make that happen! We fulfill orders on Monday, Wednesday and Friday. The cut off time each day is 10am PST. Business days are Monday-Friday excluding Federal Holidays. Orders placed over a weekend or Holiday will not begin processing until the next business day.

G-Loves is not responsible for shipping delays caused by inclement weather.

In the United States, we ship via USPS First Class with tracking which takes 2-5 business days in transit or USPS Priority which takes 2-3 business days to arrive.

For our worldwide G-Lovers, we ship via USPS First Class International. Please allow 10-20 business days to arrive at your doorstep. If you have selected UPS Priority Mail International or UPS, your parcel will arrive within 6-10 business days. Import duties, taxes & charges, if any, are not included in the item price or shipping cost. These charges are the buyer's responsibilities.

Note for APO/FPO/DPO: Service to Military Post Offices is limited to Standard Service, USPS usually arrive within 5-10 business days, but may take up to 45 business days for delivery.

If the requisite amount of days have passed and you believe your parcel is lost in transit, please kindly let us know by emailing us at info@g-loves.com that you have not received your parcel. Once we are aware that your parcel is missing in action, we will do our best to place a claim with the USPS. If declared lost, we will send out a replacement. We do not have control over the postal system, however, our customer service is guaranteed to put a smile on your face by doing our best to ensure you get your gloves as soon as possible!

When your order is shipped, you will receive an email with your tracking number. If you cannot find this email in your inbox, please check your junk email --- sometimes they end up in there! You can track your package at USPS.com. 

Tracking for USPS First Class International orders only track the parcel until it leaves the Los Angeles sorting facility and when it arrives at your doorstep. Please allow 10-20 business days transit time from the Los Angeles sorting facility departure date for arrival. If you selected USPS Priority Mail International or UPS Worldwide Expedited, you will be able to track your order outside of the United States. Please allow 6-10 business days transit time from leaving the Los Angeles sorting facility. You can track your package at USPS.com or UPS.com.

Frequently Asked Questions

Our hi-tech silicone ink grip is what makes G-Loves, G-360's, and Gelometrics the most unique workout gloves in the world. The grip is a super tacky, non-slip custom engineered silicone ink made and applied exclusively by G-Loves.

We created this proprietary formula and are the only ones that have it. This material is very grippy and will remain this way throughout the life of the product and will work on multiple surfaces. The grip is very thin so that it will not add extra bulk to your lifting.

And because we've thought of everything, the material is hypoallergenic, anti-bacterial, and anti-microbial!

When you lift weights or put pressure on your wrists during weight-bearing activities it is important to protect the wrists from injury. They wrap around your wrist to protect the tendons and ligaments of your wrists and your forearm muscles to help you focus on the intended target muscle groups when exercising. They keep your wrists straight and decrease the pressure on the tendons of the arms. You can use them for chest press, planks, pikes, push ups, handstands, deadlifts, heavy bicep curls, pull ups, Pilates, yoga, water skiing, using a wheelchair -- They are ideal for any activity that stresses the wrists. Our premium wraps provide you with the absolute best hand strength and support possible.

Using them is easy and convenient, and only takes a second to wrap around your wrists. Each wrap has a thumb loop sewn onto it that makes it breeze to place on your thumb and hold into place while you adjust the tightness of the wrap. If you are visual like us, please  click here to watch our tutorial on how to put on our wrist wraps.

Our wrist wraps go above and beyond the call of duty! These functional and fashionable wraps give you that extra edge to take your workout to a new level. From the weight room to CrossFit to Yoga poses, wrist wraps protect the tendons and muscles of the hands, wrists, and forearms. Use them alone or with your favorite pair of G-Loves or G-360's to enhance your lift.

Two bands (one for each wrist) come in a package. They are made with heavy duty elastic and are 3" wide and 12" long. They will wrap around each wrist 1 1/2 to 3 times. You can adjust the tightness depending on how much support you need. One size fits all.

There are 2 wrist wraps, one for each wrist

G-Loves offer minimal wrist support.  If you are looking for wrist support, you have a couple options:

1. Wrist wraps:  Our functional and fashionable wraps give you the extra edge to take your workout to the next level. From the weight room to CrossFit to Yoga poses, wrist wraps protect the tendons and muscles of the hands, wrists, and forearms. Use them alone or with your favorite pair of G-Loves or G-360’s to enhance your lift.

2. Gelometrics: Designed to mitigate wrist pain and hand fatigue during those activities which rely on the hand to support body weight, such as Lagree Fitness, pilates, Spinning and cycling. At the core of this glove is a uniquely engineered silicone gel palm pad and an ink grip that enhance both traction and stability on multiple surfaces. The ergonomic design of the contoured gel pad inside Gelometrics diminishes pressure on the nerves, muscles, and tendons that are bundled into the palms of our hands, thus increasing blood flow and oxygen delivery during exercise.  This prevents pain and numbness which makes getting into poses a lot less stressful and more enjoyable.

Please note: Gelometrics are not designed for weightlifting.

Yes, we love to create custom workout gloves for studios, gyms, and our clients that are looking for something unique. Due to the time and effort involved in the production process, the creation of custom gloves is at our discretion. Please contact us at info@g-loves.com with your specifications. If your design is custom or a logo, make sure you have 300 dpi jpeg artwork available.

The women's G-Loves and Men's G-360's weightlifting gloves are lightly padded. The glove is designed to offer protection from hand fatigue and calluses. Our palm pads are thick enough to protect, yet thin enough to feel the weights. It's all about making that mind-body connection so we created this glove to have very minimalist padding.

The Gelometrics gel padded studio gloves, however, have a thicker contoured gel padding inside the palm area to help mitigate wrist and hand pain associated with weight bearing activities on the hands. They are specifically designed for yoga, Pilates, Spinning, Cycling, and Lagree Fitness.

Odds & Ends

We love creating new patterns and have many limited edition gloves that we make in our factory in Los Angeles. Many are limited in availability, however we do manufacture popular styles.

Please check back to see if your favorite items have been restocked. Or better yet, drop us a line at info@g-loves.com and ask us if we can make you a specific pair you have seen or owned in the past. We most likely have all the materials on hand to create the pair you desire.

Yes! Click on your item and click on the size you want. A pop up will ask if you want to be notified by email if the item comes back in your size.

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